Privacy Policy

1. Introduction

Unsaid LLC ("Unsaid," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

This Privacy Policy applies to all users of the Service, including users who are also contributors of content, information, and other materials or services. The Service is intended for users who are at least 18 years of age.

2. Information We Collect

We collect information in several ways when you use our Service:

2.1 Information You Provide Directly

• Account Information: Email address, phone number, username, password, and profile information you choose to provide
• User Content: Posts, comments, messages, images, videos, and other content you create or share
• Communications: Information you provide when you contact us for support or feedback
• Verification Data: For trust tier verification, you may voluntarily provide government-issued ID, selfies, video recordings, or other identity verification materials
• Payment Information: If you make purchases, payment card details and billing information (processed by third-party payment processors)
• Survey Responses: Information you provide in surveys or research studies

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers (IDFA, GAID, device ID), hardware model, browser type and version
• Network Information: IP address, mobile carrier, network type, ISP
• Usage Data: Features used, actions taken, time and duration of activities, content viewed, search queries, interactions with other users
• Log Data: Access times, pages viewed, app crashes, system activity, referring URLs
• Location Data: With your permission, precise or approximate location based on GPS, Wi-Fi, cellular networks, or IP address
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, web beacons, and similar technologies

2.3 Biometric Information

For identity verification purposes, with your explicit consent, we may collect biometric information including:

• Facial geometry data from selfies or video verification
• Voice prints (if voice verification is used)

Biometric data is used solely for identity verification and fraud prevention. We will obtain your explicit consent before collecting biometric information and will not sell or share biometric data except as required by law.

2.4 Information from Third Parties

• Social Media: If you link your account to social media platforms, we may receive information from those platforms
• Identity Verification Services: Results from third-party identity verification providers
• Analytics Providers: Aggregated analytics data about Service usage
• Advertising Partners: Information about your interactions with advertisements

3. How We Use Your Information

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3.1 Service Operation and Improvement

• Provide, maintain, and improve the Service
• Create and manage your account
• Process transactions and send related information
• Personalize your experience and deliver relevant content
• Develop new features and services
• Conduct research and analytics

3.2 Safety and Security

• Verify user identity and prevent fraud
• Detect, investigate, and prevent security incidents and prohibited activities
• Enforce our Terms of Service and Community Guidelines
• Moderate content and protect users from harmful content
• Detect and prevent child sexual abuse material (CSAM) and other illegal content
• Protect the safety of our users and the public

3.3 Communications

• Send service-related notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent, where required)

3.4 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Protect our legal rights and interests
• Report illegal content to appropriate authorities (including NCMEC for CSAM)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Identity verification services
• Analytics providers
• Customer support services
• Content moderation services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including:

• Subpoenas, court orders, or search warrants
• Requests from law enforcement or government agencies
• Legal proceedings involving Unsaid
• To comply with applicable laws and regulations

4.3 Safety and Harm Prevention

We may disclose information when we believe in good faith that disclosure is necessary to:

• Prevent imminent harm to individuals or public safety
• Report suspected child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC) as required by federal law
• Investigate potential violations of our Terms of Service
• Protect the rights, property, or safety of Unsaid, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If Unsaid is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period thereafter
• User Content: Retained while your account is active; may be retained in backups for a limited period after deletion
• Verification Data: ID images are deleted after verification is complete; verification status is retained
• Log Data: Generally retained for 90 days, unless needed for security or legal purposes
• Moderation Records: Records of content moderation actions and violations are retained for safety and legal compliance purposes

5.2 Extended Retention

We may retain certain information for longer periods when required by law, for safety purposes, or to protect our legal interests. This includes information related to: legal holds, ongoing investigations, CSAM reports (retained as required by law), and records needed to enforce our Terms of Service.

6. Your Rights and Choices

6.1 General Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities

6.2 Rights for European Economic Area (EEA) Residents (GDPR)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Obtain confirmation of whether we process your personal data and access to that data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Restrict processing of your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with a supervisory authority

Our legal bases for processing include: performance of a contract, legitimate interests, consent, and legal obligations.

6.3 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

We do not sell personal information as defined by the CCPA. To exercise your rights, contact us at privacy@unsaidwomen.com.

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@unsaidwomen.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

7. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Service or provide any information to us.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 18, please contact us immediately at privacy@unsaidwomen.com.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13.

8. Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

9. International Data Transfers

Unsaid is based in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located or our service providers operate.

These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other countries.

For transfers from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or other legally recognized transfer mechanisms.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. These technologies include:

10.1 Types of Cookies

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Service
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

10.2 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

10.3 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. The Service does not currently respond to Do Not Track signals.

11. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service.

The inclusion of a link to a third-party service does not imply endorsement of that service by Unsaid.

12. Anonymous Posting and Privacy

Unsaid enables anonymous posting to create a safe space for authentic expression. When you post anonymously:

• Your identity is not displayed to other users
• We maintain internal records linking posts to accounts for moderation, safety, and legal compliance purposes
• Your trust tier badge may be displayed without revealing your identity
• We may disclose your identity if required by law, court order, or to protect safety
• Anonymity does not protect illegal activity or content that violates our Terms of Service

While we protect your anonymity from other users, you should be aware that complete anonymity cannot be guaranteed, particularly in cases involving illegal activity or imminent harm.

13. Content Moderation and Safety

To maintain a safe environment, we use various methods to moderate content and detect violations:

• Automated Detection: We use automated systems, including hash-matching technology (such as PhotoDNA) and machine learning, to detect prohibited content including CSAM
• Human Review: Trained moderators review flagged content and make enforcement decisions
• User Reports: We review reports submitted by users

Content and account information related to violations may be retained for safety, legal compliance, and law enforcement cooperation purposes, even after account deletion.

We report all apparent child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC) as required by federal law (18 U.S.C. § 2258A). These reports include relevant content and account information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this Privacy Policy
• Notify you by email (if you have provided one) or through a prominent notice on the Service
• Provide you with the opportunity to review the changes before they become effective

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Privacy Inquiries: privacy@unsaidwomen.com
• Data Protection Officer: dpo@unsaidwomen.com
• General Support: support@unsaidwomen.com

Unsaid LLC
Registered Agents Inc.
30 N Gould St Ste R
Sheridan, WY 82801
United States

For EEA residents, you may also contact your local data protection authority if you have concerns about our privacy practices.